Trust & Support
Everything about shipping, returns, and reaching us.
Straight answers, no fine print. If something is broken, we replace it. If you don't like it, we refund it.
From click to doorstep.
Order placed
Confirmation SMS + email within 60 seconds.
Day 0Packed
QA-checked and sealed at our Bengaluru dispatch centre.
Day 1In transit
Delhivery / BlueDart / DTDC — you'll get a tracking link.
Day 2 – 5Delivered
COD? Pay on delivery. Otherwise you're all set.
Day 5 – 7Email us — any time.
24/7 email
Write to us any time — day or night. A real person replies within one working day.
hello@lalzz.store
Order tracking
Live SMS + email at every step — packed, shipped, out for delivery, delivered.
Automatic on every order
Broken on arrival?
Send us a photo within 48 hours and we ship a replacement — free of charge, no return needed.
Reply within 24 hours
Shipping, returns, warranty.
What are the shipping charges?
Shipping starts at ₹149. The final rate is calculated by pincode at checkout and varies by location. Free shipping on orders over ₹1499.
How long does delivery take?
5 – 7 business days to most Indian pincodes. Tier-1 metros get it in 2 – 4 days.
How does the return policy work?
7 days from the day it's delivered. Ship it back in original packaging, we refund every rupee. No questions asked.
What if the product arrives damaged?
Email us a photo within 48 hours of delivery and we send a replacement — no charge, no return needed.
Do you accept Cash on Delivery?
Yes — COD available on every pincode we deliver to. Prefer online? UPI, Debit, Credit, Net Banking, all wallets via Razorpay.